GST Dept. Releases FAQ-5 Regarding GST Grievance Redressal on National Consumer Helpline
In the speech on the 79th Independence Day, Prime Minister Narendra Modi discussed bringing next-generation GST reforms to the country. Under the leadership of the prime minister, the Union Government made a list of proposals for broad-based GST rate rationalisation and process reforms.
In the 56th GST council meeting held on September 3 and 4, 2025, the council discussed this list of next-generation GST reforms proposed by the Union Government and approved them. These approved GST reforms were scheduled to take effect from September 22, 2025, and according to the current status, the reforms have been successfully implemented in the entire country, and the benefits have started reaching consumers, as prices of several goods and services have significantly reduced. Among these GST 2.0 reforms, one reform is that the council has replaced the four-slab system of the country with two slabs, in which maximum goods are categorised under 5% and 18% rates, except for sin and luxury goods, for which a uniform GST rate of 40% is imposed.
The GST department has issued a Frequently Asked Question (FAQ)-5 regarding GST Grievance Redressal on the National Consumer Helpline. So the question is, “Whom do I contact to raise queries/complaints regarding not receiving the benefits of GST rate changes?” In answer to this question, the board has requested to contact the National Consumer Helpline (NCH) through their toll-free number, 1915, or WhatsApp at 8800001915. One can also register grievances or queries on the Integrated Grievance Redressal Mechanism (INGRAM) portal.
